Tuesday, October 11, 2011

Facebook releases highly anticipated iPad app, only to find it riddled with bugs

Nearly 18 months after the first iPad was released by Apple, Facebook has finally launched an official app for the popular tablet. Until now, iPad users have only been able to access Facebook through the smaller iPhone app, its official webpage, or a third party app. Unfortunately for an app that has taken so long to create, users are already complaining of bugs that make navigating the app nearly impossible.

Consumers have been wondering why it has taken Facebook so long to release an official version of their iPhone app for iPad when other companies have released updated versions of their apps at a much quicker pace. Facebook has remained quiet of the matter. "We're releasing it now because it's done," said Bret Taylor, the firm's chief technology officer. Supposedly it was Facebook who delayed releasing the app, even though it was rumored to be complete months ago. Why the company would do this is unknown to anyone.

Facebook’s problems didn’t end with the release of the app as consumers are complaining that there are plenty of bugs with the thing and that it’s barely functional. For something that has taken so long to make, one would think it would be bug-free. People have been voicing their opinion on social media sites like Twitter and even Facebook itself. "I have an Apple dock/keyboard, and if you put the iPad on the dock then try to comment on a post, the 'Send' button doesn't appear," Journalist Mark Coyle said. "Take it off the dock - it appears. Poor testing by FB."

While it’s normal for things like this to have bugs in their initial release, Facebook’s handling of the problem doesn’t sit well with consumers. I believe they need to be more upfront with their users and let them know what’s going on. They should explain why there were delays and why there are so many bugs rather than avoiding the questions with their obvious “it’s done when it’s done” responses. It definitely doesn’t put the company in a good light. Hopefully they can work out all of the kinks with the iPad app and that they’ve learned a valuable lesson for future business practices.

No comments:

Post a Comment